Frequently Ask Questions
Order Processing CONGEN Servicelab// Information regarding Ordering, Sample Handling and Order Processing
// Help Centre for all of your Questions
Delivery Address for Samples
CONGEN Biotechnologie GmbH
ServiceLab Haus 55
Robert-Rössle-Straße 10
13125 Berlin
Contact ServiceLab
Orders, Results & Processing
+49 (0)30 – 94 89 36 00
General Requests & Offers
+49 (0)30 -94 89 35 00
Quality
CONGEN ServiceLab is certified by DQS, according to DIN EN ISO 9001 and uses quality assured methods only.
Commissioning
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Can I order as a private individual?
How can I order an analysis?
Is there an overview of the accredited test?
You can download an overview of the accredited test methods, including the revision status. Please note that this list is constantly updated.
What do I have to consider when filling out the form?
Please enter a sample description that allows conclusions to be drawn about the sample matrix. Depending on the matrix, a different procedure may be necessary.
I cannot find the desired analysis on the service list
Samples
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How much sample should I send in?
- Whole grains and seeds (maize approx. 1000 g; soya approx. 700 g; canola approx. 40 g; for other plants, please contact us)
- Coarse sample materials (e.g. pellets) approx. 100 g
- Flour and starch products approx. 100 g
- Lecithins/oils approx. 50 g
- Other products usually approx. 100 g (for liquids, approx. 100 ml)
- For sample quantities for the analysis of microorganisms, please refer to the Microbiology service information
- For quantities > 1 kg and blisters with more than 100 tablets, there will be an additional charge of €30.00 (Item D0002).
What should I consider when sending samples?
Perishable sample materials must be shipped as quickly as possible while maintaining the cold chain.
Please clearly label packaging and samples that require special precautions with regard to biological safety (Safety Levels S1 and S2).
Samples that are tested for microbiological parameters are subjected to an incoming inspection. An employee will inform you of any deviations that might influence the analysis results.
Samples for microbiological analysis must be chilled (< 10°C) and samples for virus analysis must be frozen in compliance with the cold chain.
Who pays the transport charges?
The return of outer packaging is only possible through the UPS return service at the expense of the customer.
What happens to the retention samples?
Order Processing
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What are the average analysis times?
The analysis times depend on the number of samples and analytes per order. On average we need 1–3 working days from receipt of the sample in our laboratory to the transmission of the test report. If an enrichment is necessary the turnaroundtime will extend accordingly. For larger order volumes, you are welcome to enquire about the expected processing time by telephone, email, or the contact form.
Can I order an express analysis?
In which form do I receive the results?
You will receive the test report with the respective results for each sample in advance by email (as a PDF). The originals will be sent to you by post. If you are satisfied with the test report via email, please let us know and the originals will be filed.
Here you will find an example of a test report.
The test report can be prepared in either German or English. For clients from Germany, Austria and Switzerland, the test reports are issued in German. Clients from other countries of origin receive a test report in English. For an additional charge, the test report can be prepared in the other language.
Which methods do we use to ensure the quality of the analyses?
For us, the highest quality standards and the quality features according to DIN EN ISO/IEC 9001 apply.
Regular participation in suitability tests (e.g. FAPAS, GIPSA, ISTA, and DLA) is a matter of course for us and guarantees the constant precision and performance of our analysis. By including appropriate control samples such as negative, positive, extraction, and inhibition controls, we ensure the functionality of the analytics used for each sample tested.
How many parameters can be tested on one sample at the same time?
Real-time PCR analysis
After homogenization, each sample material is examined in duplicate. This means that two independent nucleic acid extractions are always performed per sample. Up to six detections per sample are possible.
Protein ELISA and enzymatic detection
The samples are prepared differently depending on the protein/enzyme to be examined. The preparation is carried out in duplicate.
The price includes the analysis of the original extracts and a dilution stage regardless of the process. The testing of further dilution steps leads to additional costs.